FAQs

When will I receive my refund?

Once we receive the returned item(s) and verify that everything is in order, we will process your refund within 24 hours. If you made the payment through online banking, the amount will be refunded to the same bank card you used for payment. If you chose cash on delivery, we will refund the amount to you via postal remittance.

Can I change my order if I have already made a purchase using online payment?

Sure. Customers can send an email to info@nougatlondon.com for their return and exchange requests. Our customer service team will be at your service.

If you have received the wrong product, please contact our customer service as soon as possible by emailing us at info@nougatlondon.com. We will do our best to resolve the issue for you. Depending on the situation, we may offer a return and refund or send you the correct product as soon as possible.

If your online order is different from what you expected, please email us at info@nougatlondon.com for assistance.

If your item is damaged upon delivery, please contact us at info@nougatlondon.com for assistance.

If you have received a damaged item, please keep the packaging, wrapping, and all contents, and contact us as soon as possible for assistance at info@nougatlondon.com.